Please note that the times indicated below are indicative, delays may occur due to external factors;
CONTINENTAL PORTUGAL / 1 Business Day
AZORES AND MADEIRA ISLANDS / 2-4 Business Days
EUROPEAN COUNTRIES / 4-10 Business Days
INTERNATIONAL COUNTRIES / 5-16 Business Days
*Delivery times are indicative and do not include customs clearance time, if necessary.
** Delivery time from the business day after dispatch (does not include Holidays in the country of origin and destination);
*** To dispatch your order can take between 3-10 business days (time for the handmade production);
****Currently with the current pandemic - Covid-19 - delivery delays can happen. At this moment there is an average backlog of about 4 business days. These difficulties are mainly due to:
Drastic reduction in the number of commercial flights departing from Lisbon and Porto, on the part of all airline companies operating from Portugal;
Very limited international road transport;
Brexit is absorbing much of the international road transport capacity.
In any case, taking into account that we have already shipped to several different European countries and outside Europe in recent years, we ensure that deliveries had always been successful. All Victoria Handmade basket bags have been delivered to the present day, and we will not let your order be the first case of failure.
What is the return policy?
Returns are accepted within 7 days of receipt of item. Please contact UpTOWN Affiliate for return instructions. Upon receipt of item, a refund will be issue.
How long does it take to receive my item?
Items ship within 24 hours of purchase. If purchase is made on a weekend, items ship the next business day. Items should arrive within a week.
What countries do you ship to?
UpTOWN Affiliate currently only ships to U.S. addresses.
Can items be sent as gifts?
Yes, if you would like your purchase sent as a gift, it will be sent with a gift receipt.
Victoria handmade® does not guarantee that all items included in the online store are in stock at the time of ordering. We ask for your understanding in the delivery time being that all products are handmade by our on hands from start to finish and some of the processes are driven by the nature that we can not control.
Since all baskets are crafted by hand one at a time, the time until dispatch varies depending on the number of simultaneous orders and the piece you are ordering. So the time until dispatch your order can be within 3-10 business days.
On the same day of your purchase, we will send an email with a reliable shipping forecast. We promise to be quick! If the date we indicated in the email is too late for you, let us know the date you need your piece and we will give priority to your order.
Is it for a birthday gift or other important event for you? Contact us and we will give priority to your order in order to meet expectations!
The time to arrive after expedition depend from country to country. The chart above provides for an average delivery time depending on the country.
Victoria Handmade® will provide you all details during all the process of your order by email, so you can know the state of it and the delivery process of the same.
Shipping & Delivery
Without prejudice to the provisions of the previous clause regarding the availability of the products, and unless extraordinary circumstances occur, orders will be shipped within the date specified in the email that we will send, provided by us after your purchase. - If you like to know the estimate time deliver before purchasing, please send a email to firstname.lastname@example.org letting us know the piece you want to order and your country, so we can say when you can predict the deliver.
The carrier that will carry out the shipment will be CTT Portugal company that have an international line and partnerships with all local carriers around the globe.
To date, no Victoria Handmade orders have been left undelivered. However, delays may occur for any of the following reasons:
- product customization;
- specialized products;
- unforeseen circumstances or delivery areas.
If, for any reason, we can not meet the delivery date, we will inform you of that circumstance by setting a new date and we always inform you by email the confirmation of the sending.
For the purposes of these Conditions, it will be understood that the "delivery" was made or that the order was delivered, upon signature of the person present at the agreed upon address.
Shipping costs are worldwide free.
Impossibility of Delivery
If the attempted delivery is not possible due to the fact that no one is found to be responsible for it, the carrier in question will contact for a new delivery attempt.
Always confirm your home mailbox, as you may have a notification indicating that your order is for lifting at the nearest post office. If you can not be at the agreed place of delivery on the scheduled day, we ask that you contact us as soon as possible to establish a new delivery date to email@example.com
If the order is returned to Victoria Handmade Establishment due to unsuccessful delivery due to absence at the address, failure to pick up, insufficient / incorrect address, among others - by a customer failure -, Victoria Handmade is not responsible for re-shipping costs. These re-shipping rates on return items will be charged to the customer on a second shipping / delivery attempt.
Customs, Taxes and Duties
Please note, that all prices mention in this website are not including import taxes. For Non-EU countries, your goods may be subject to taxes and custom charges, which are levied once your shipment reaches your country of delivery.
We are not responsible for the custom and taxes charged on your shipment. Any applicable fees will be due upon delivery.