Frequently Asked Questions
What means of payment are available?
Do you have a physical store?
'' Victoria Handmade Memórias D'aldeia Lda''
And you will get directly to our door.
What is the duration and endurance of a Victoria handmade bag?
Our bags have the same limitations and resistance as any other leather purse, cork or any other common material. They are bags for all the year without any limitation in the season Autumn / Winter, all our pieces are waterproof - protected against the water, not damaging anything in the interior. It can pick up as much rain as a leather bag can, being the durability of a Victoria handmade bag equivalent to any other purse kind.
How much weight can a Victoria Handmade hold?
Does my bag have a warranty?
Yes, your Victoria Handmade has a 3 month manufacturing defect warranty. It means that any manufacturing defects will be our responsibility to ensure the restoration. This warranty does not cover wear and tear due to use or poor storage over time.
Can I restored my bag?
Yes, we have the restoration service where 95% of the cases we can restore your piece when it wears out over the years. Please email email@example.com explaining the damage and send pictures of the same so we can find out the associated costs.
Do you restore baskets that are not yours?
We are soft hearts and we cannot say no. Although it is not a piece of ours, it is still a Portuguese basket where our legacy is put into practice. Be sure to send photos of the piece to the email:
And we will give you an investment quote and how to proceed!
Do you make exchanges and returns?
How much are the shipping costs?
The shipping costs of your Victoria Handmade bag are free worldwide.
How long will my order take to be shipped?
Please note that taking into account the hight quality of craftsmanship we work with and in order to respect all WHO care, orders are currently taking between 3 and 10 business days. (Please note that this is a forecast, and some unforeseen circumstances arising from artisanal production may happen, but if so, you will be notified.)
But if you have urgency in your order because it is a gift or another important reason for you, contact us to +351 918 803 514 or firstname.lastname@example.org
We are available to help you.
After shipped, usually delivered in Portugal on the next business day.
For deliveries outside Portugal, see our chart.
After dispatch, you will receive a tracking number that allows you to track the shipment online.
Where do you ship to?
Which carrier delivers my order?
The delivery of your order is made from the carrier CTT Portugal, always in registered mail. This Carrier company have an international line and partnerships with all local carriers around the globe, ensuring shipping worldwide.
Do I have a way to track the shipment status?
Yes, you can follow the journey of your Victoria handmade through a code that will be provided to you shortly after the shipment of your order.
Can I visit your store?
What are the precautions in the production of the pieces you are taking against Covid-19?
With all this, how long are the pieces taking to be shipped?
Please note that taking into account the hight quality of craftsmanship we work with and in order to respect all WHO care, orders are currently taking longer to ship than normal: between 3 and 10 working days. But if you have urgency in your order because it is a gift or another important reason for you, contact us to +351 918 803 514 or email@example.com We are available to help you.
Is your carrier complying with the delivery time?
I received my order, should I take any precautions?
Any hope message?
Esperança, Carla, Daniela, Nina & Óscar,